Call Center Jobs

CallCenterJobs.com
Search Jobs | Job Seekers
Employers | Post a Job

View Job

DSNP Retention Specialist (Cantonese / Mandarin bilingual) - New York, NY

10/01/2018Call Center
Job Location:
New York, NY
Metro Area:
NY - New York City
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.   It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team at UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.   Primary Responsibilities:  Ensures quality customer service for internal and external customersResponds to incoming customer service requests, both verbal and writtenIdentifies and assesses customers' needs quickly and accuratelySolves problems systematically, using sound business judgmentPartners with other billing and eligibility department representatives to resolve complex customer service inquiriesMonitors delegated customer service issues to ensure timely and accurate resolutionApplies appropriate communication techniques when responding to customers, particularly in stressful situationsPlaces outgoing phone calls to complete follow-up on customer service requests as necessaryResponds to customer service inquiries in writing as necessaryEstablishes and demonstrates competency in eligibility, billing and receivable systems and associated applications Implements customer service strategies and recommends related improvements / enhancementsMaintains timely, accurate documentation for all appropriate transactionsMakes corrections and adjustmentsOther duties as assigned

Qualifications:

Required Qualifications: High School Diploma / GED (or higher)1+ years of customer service experience analyzing and solving customer problems or 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties2+ years of experience with Internet Explorer2+ years of experience with Microsoft Excel including data entry, sorting, creating, and modifying spreadsheets2+ years of experience with Microsoft Word including data entry and documentation creation2+ years of experience with Microsoft Outlook including email communications and calendarBilingual with English and Chinese (Cantonese / Mandarin)Comfortable working Monday-Friday 8:30 am - 5:00 pm or 9:00 am - 5:30 pm Preferred Qualifications: Knowledge of managed care industryHealthcare experienceKnowledge of Billing / Finance and Eligibility processes, practices and conceptsCall center experiencePhysical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High-risk Pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life’s best work.   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, New York, NY, Call Center, Customer Service, Healthcare
 
Apply Online Back