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Data Engineer - Multiple Locations

01/11/2019Call Center
Job Location:
Plymouth, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Our Contact Center Services team is transforming our contact center infrastructure through a multi - year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~75,000 agents globally. It will also refresh and deliver new customer channel interactions through outbound, chat, email, click  -to - call, and other contact types. This is a highly visible role performing a critical function as a subject matter expert relative to Data and Reporting capabilities for the new Omni platform. Primary Responsibilities: Understanding Contact Center operational KPIs Analyzing, designing, configuring, implementing and supporting SSIS development Creating custom Genesys Infomart reports Interfacing with end users to help them navigate data as needed Assisting in determining root causes behind operational issues as needed (such as increases in call Average Handle Time, Increases in Call Abandon Rates, etc.) Actively participating in highly functional Agile SRE teams

Qualifications:

Required Qualifications: 3-5 years of experience in Microsoft ETL and SSIS process development 3-5 years of SQL development 1-3 years of SSRS experience 1-3 years of Call Center reporting experience 1-3 years of Tableau experience   Preferred Qualifications: Genesys Pulse configuration Java Call Center Operations and workforce management Call metric calculations and reporting Avaya and Genesys KPI reporting Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Job Keywords: Call Center, Genesys, SSRS, SSIS, ETL, Tableau, Java, Avaya, Eden Prairie, MN, Minnesota, Raleigh, NC, North Carolina, Basking Ridge, NJ, New Jersey, Hartford, CT, Connecticut, Richardson, TX, Texas
 
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