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Desktop Support Analyst - Horsham, PA

03/05/2018Call Center
Job Location:
Horsham, PA
Metro Area:
PA - Philadelphia
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:   Energize your career with one of Healthcare’s fastest growing companies.     You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.   This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.   Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.   UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.Primary Responsibilities: Provide local and remote technical support for United Health Groups shared desktop applications


Required Qualifications: High School Diploma or GED 1+ years of experience with PC operating systems including Windows 7, 8 and 10 1+ years of Desktop Support experience 1+ years of Technology Support experience Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN) Experience with Microsoft Office (including Microsoft Word, Microsoft Excel and Microsoft PowerPoint) responding to incidents using ServiceNow to support end users Experience with service ticketing / tracking systems (ServiceNow preferred) Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred) Preferred Qualifications: Bachelor's Degree or higher preferred Microsoft Certifications preferred Information Technology Certifications (such as CompTIA A+ or Network+) (Provide local and remote technical support to UnitedHealth Group’s computer user community including installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation) Call center or customer service role experience Experience with Mobile device support (Android) MAC support (iPad, iPhone) experience Wireless networking experience Soft Skills: Written / verbal communication skills Enjoys challenging troubleshooting situations and pays attention to details Must be a self-starter and able to work independently while being part of a decentralized team Physical Requirement and Physical Environment: Ability to lift up to 30 lbs. Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: UnitedHealth Group; Optum; Desktop Support Analyst; Horsham, PA; desktop support; technology support; PC operating systems; Windows; TCP/IP; LAN; WAN; Microsoft Office
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