What you’ll be doing...
Customers rely on us for the best network and entertainment. Our employees rely on us to ensure they have the knowledge and skills necessary to service our customers. In this role, you will be responsible for leading a team that is focused on Verizon’s Consumer Call Center Technologies. This Director leadership position will focus on integrating various enterprise-wide digital solutions to support an Omni channel experience for our customers as they do business with Verizon within Consumer Contact Centers via voice or chat interactions. Your team will focus on initiatives needed to deliver customer personalization through system intelligence driven by data, visualization and digital infrastructure. In addition there is also a need to deliver personalization for our employees who interface with customers daily where appropriate. This Director will need to successfully collaborate with a broad collection of cross functional teams to deliver on set goals and objectives. Those teams include, but are not limited to:
What we’re looking for...
You thrive in a fast-paced dynamic environment where different challenges surface regularly. You are a self-starter and a leader who has vision and is a forward strategic thinking. You have strong laser focus on shareholder value and exceptional ability to communicate and implement strategy. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating others to achieve great results. Responding to the business needs you flex your style and approach to build rapport with a diverse range of people who get the job done.
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.