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Genesys Routing Engineer - Telecommute Nationwide

02/23/2018Call Center
Job Location:
Plymouth, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Primary Responsibilities: Develop new and/or enhance existing application or system code as assigned or provided in technical specifications Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation Coordinate activities with other technical and functional areas as required Work may include sensitive healthcare information, data, trends, or claims Support other team members, removing technical road blocks, and suggest new technical solutions


Required Qualifications: 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel) 5+ years of Configuration management tools Experience in developing Routing workflows using Composer / IR Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Ability to architect routing design and development for new solutions that will be implemented for the customer Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes Experience in troubleshooting routing issues in production on call Excellent Communication and interpersonal skills Preferred Qualifications: Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach Experience using Cyara for call flow automation testing Genesys certification in Routing Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: Genesys, Routing, Engineer, Plymouth, MN, Minnesota
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