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Governance Manager

04/01/2019Call Center
Job Location:
Lowell, MA
Metro Area:
MA - Boston (Manchester)
Company Name: Verizon
Website:  Click to Visit
Verizon

What you’ll be doing...

You will be responsible for the daily management of contract compliance and administrative responsibility of the governance process. You will also oversee the reporting functions.

  • Administer the Governance Committees (Verizon, the Client, TPVs).
  • Establish and administer periodic Governance Reviews/Communications.
  • Schedule Governance Meetings.
  • Provide Quality of Service Analysis and Reporting.
  • Manage Procedural Modifications/Processes.
  • Provide support for cost containment/mitigation planning.
  • Advise the Program Delivery Executive and the client on the development of new reports as needed.
  • Identify any performance issues discovered, and present a resolution plan to the Program Delivery Executive to resolve.
  • Support the Account Team in all problem escalations/notifications associated with scheduled network scheduled maintenance and planned outages.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Five or more years of job-related experience.
  • Experience in telecommunications preferably in managing large accounts.
  • Program Management reporting experience.
  • ITIL certification and ITIL proficiency.
  • PMP certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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