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HR Call Center Specialist - Louisville applicants only; Bilingual in Spanish highly preferred - (Rol

05/29/2018Call Center
Job Location:
Louisville, KY
Metro Area:
KY - Louisville
Company Name: Humana Inc.
Website:  Click to Visit

Role: HR Call Center Specialist - Bilingual in Spanish highly preferred

Assignment: Human Resources

Location: Louisville, KY

 

Healthcare isnt just about health anymore. Its about caring for family, friends, finances, and personal life goals. Its about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, were seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

 

Assignment Capsule

Be a part of the Human Resources world Guiding alignment of Human Capital strategies.

 

Humana is seeking a Bilingual HR Call Center Specialist to provide direct and effective service to associates during inbound calls, supporting HR operations by handling a wide variety of customer concerns and fulfilling customer needs.

  • Provide guidance to Humana associates requesting information about and assistance with: HR policies and procedures; medical, dental and disability benefits; 401k planning; payroll; online employee data maintenance; and online travel, expense and purchasing systems
  • Assist callers from external organizations requesting verification of employment data
  • Navigate through multiple complex computer systems to quickly identify and communicate information to customers
  • Perform detailed and extensive research and analysis of customer information
  • Process limited HR transactions including payroll, taxes and benefits

Key Competencies

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
  • Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.


Role Essentials

  • High School Diploma
  • Must have inbound call center experience
  • Have the ability to provide excellent customer service while multitasking
  • Working knowledge of all Microsoft Office applications, including Word and Excel

Role Desirables

  • Associates or Bachelors Degree in Human Resources, Business or a related field
  • Experience with web-based Human Resource Management Systems, including Workday, Oracle and Peoplesoft
  • Bilingual in Spanish highly desired

Reporting Relationships

  • You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Human Resources Officer.

Additional Information

 

At Humana, we know your well-being is important to you, and its important to us too. Thats why were committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

 


 
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