If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)The Human Capital Service Advisor position is responsible for providing excellent customer service and support to our employees, former employees and vendors. Your daily work requires knowledge of a breadth of questions, as well as phone-based customer interaction to answer and resolve a wide variety of human capital related inquiries and problems. If you are ready to begin a promising career with a healthcare leader, we urge you to come and apply your skills.
Respond to employee questions and inquiries received via phone, chat and web
Identify and assess employee needs and take the appropriate action to respond
Probe for information to determine the best course of action needed to accurately and effectively respond to the employee’s question
Document calls and code as appropriate for reporting purposes
Properly identify and escalate complex issues to Tier 2 partners
Respond to callers in a polite and courteous manner, projecting patience, empathy and compassion
Provide consultation to employees on where they can obtain the information on their own in the future
Diffuse upset callers through demonstrating compassion, understanding and sound judgment
Solve problems through troubleshooting and critical thinking
Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures
Complete special projects and assignments as required
Proficient with MS Office (Word, Excel, PowerPoint, Professional email)
1+ years of customer service experience
BA/BS degree or equivalent work experience
Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: call center representative, customer service, customer service representative, Minnetonka, MN, Minnesota