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Humana Pharmacy Customer Care Advocate - (Role Number: 191263)

05/19/2018Call Center
Job Location:
Springdale, OH
Metro Area:
OH - Cincinnati
Company Name: Humana Inc.
Website:  Click to Visit
Role: Pharmacy Customer Care Advocate Assignment: Inbound Call Center Environment Location: Springdale, OH   Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Founded on this basic principle, this value is very alive in our expectations for providing our customers with perfect service every day. Our associates engage with members through every step on their road to wellness.   Assignment Capsule Humana Pharmacy is seeking a Customer Care Advocate for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.
  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with Humanas customers
  • Educate customers, providers and employers about Humanas products and services over the telephone
  • Enjoy working within a team in a professional environment and being accountability for your own actions, emotions and relationships 

Role Essentials:
  • High School Diploma or equivalent
  • Ability to multitask within several computer systems while on the phone
  • Capacity to maintain confidentiality
  • Aptitude for quickly learning and navigating new technology systems and applications
  • Excellent oral communication skills
  • Previous inbound call center or related customer service experience
  • Must have basic computer skills/typing ability
  • Must be available to work Monday - Friday between 8:00 A.M. 6:30 P.M. including holidays (except Thanksgiving and Christmas)
  • Must have availability to work overtime as needed and during peak season, November through March
Role Desirables:
  • Associates or Bachelors Degree
  • Fluency in Spanish
Perks for becoming a Humana Associate:
  • Tuition Reimbursement program
  • Extensive Benefit package that starts your 1st day of employment
  • 4 weeks accrued Paid Time Off your 1st year of employment  
  • 8 hours of paid VTO time to contribute to your favorite volunteer community service event
  • Earn cash/gifts/discounts through Go365 a wellness and rewards program
  • Work at home option after 120 days and contingent on associate's performanceAdditional Information
At Humana, we know your well-being is important to you, and its important to us too. Thats why were committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.    
 
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