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Inbound Customer Service Representative - (Role Number: 192656)

05/29/2018Call Center
Job Location:
Springdale, OH
Metro Area:
OH - Cincinnati
Company Name: Humana Inc.
Website:  Click to Visit
Role: Inbound Customer Service Representative

Assignment: Call Center - Medicare Service Operations

Location: Springdale, Ohio Office ONLY

 

At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether its through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.

 

Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with Humanas customers
  • Educate customers about Humanas products and services over the telephone

Required Qualifications

  • High School Diploma
  • Ability to handle a constant volume of phone inquiries in a fast paced environment (Avg.20-25 daily)
  • Excellent written and verbal communication skills and strong attention to detail
  • Must be available to work any shift between 8:00 am - 8:00 pm Monday thru Friday
  • Must be available to work overtime and weekends during peak season (October-March) based on business need
  • Ability to speak and type simultaneously while using two or more computer programs
  • At least one year of customer service experience 

Preferred Qualifications

  • Associates or Bachelors Degree
  • Previous call center experience
  • Proficiency in Microsoft Office Programs
  • Previous experience in a medical office/facility
  • Background in healthcare

Additional Information

After 6 months of taking calls, this position has potential to become work at home once performance and metrics are being met. 

 

At Humana, were also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and its important to us too. If you share our passion for helping people, we likely have the right place for you at Humana.

 
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