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Inside Sales Supervisor - Roanoke, VA

01/22/2018Call Center
Job Location:
Roanoke, VA
Metro Area:
VA - Roanoke - Lynchburg
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The Inside Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospect into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This positions reports to the Inside Sales Manager for the site. Primary Responsibilities: Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience Develop staff by providing one-on-one coaching, conducting role plays and team meetings Partner to deliver training and other opportunities of professional development for agents Partner with peer leaders to build and maintain a positive culture within the organization. Provide and receive constructive feedback from/to peer leadership team Coordinate department activities to ensure agents can sell with accuracy and efficiency Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team. Responsible for daily operation of your team Identify compliance and quality improvements and initiate corrective actions. Partner on projects related to systems, processes or inter-department initiatives Participate in staff recruiting, selection, orientation and training Identify issues, training needs and develop and maintain processes within the department Perform other related duties as required to achieve the goals and objectives of the company and department


Required Qualifications: Success driven manager / leader who has demonstrated2+ years of experience in a sales, call center or production environment Ability to provide leadership and directions Strong communication, interpersonal skills and presentation skills; able to work with team members and all levels within the organization Relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers Sound analytical problem solving skills Project management skills - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow up with project results Strong technical, analytical and computer skills Organizational skills and ability to multi-task Hard work, honesty, integrity and unwavering business ethics Ability to handle and maintain confidentiality of company-sensitive data Must have, or be able to obtain within 90 days, a Health, Life Insurance or all appropriate state licenses Preferred Qualifications: College Degree or equivalent experience Leadership experience in a production or call center environment Medicare, Insurance or financial services industry experience Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint & Outlook) Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: operations, sales, tele-sales, Inside Sales Supervisor, Roanoke, VA, Virginia
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