Call Center Job Resume Tips
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Teleplaza Call Center Directory
Customer Service Books
Call Center Books
Telesales Books
Management Books
eBusiness Books
Marketing
Computer Telephony Books
The Resource Center for Customer Service Professionals - The web's largest calendar of public instructor-led training seminars for call centers and help desk managers can be found at the Resource Center for Customer Service Professionals. Training topics range from call center supervision, monitoring, ergonomics, technology, forecasting and scheduling, strategic planning, metrics, cost management, and CRM, to professional certification training and testing, and more.
Call Center Industry Advisory Council (CIAC) - CIAC is a not for profit corporation established by the call center industry to provide standardized, competency-based professional certification for individuals that lead, manage, and work in call centers, help desk, and customer service organizations.
Pepitone - Advanced Management Program for CRM/Contact Center Operations. Accelerated professional development experience for contact center executives, managers and support professionals, plus CRM executives and consultants.
CCNG - CCNG is well known for call center leading-edge training and certification courses. That dedication to staying ahead of the industry that we train continues with offerings covering the hottest topics in contact centers.
The Call Center School - The Call Center School provides a full range of education and training solutions to call center professionals.
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