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LHI Customer Service Supervisor - La Crosse, WI

03/06/2018Call Center
Job Location:
La Crosse, WI
Metro Area:
WI - La Crosse - Eau Claire
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
  Energize your career with one of Healthcare’s fastest growing companies.     You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.   This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.   Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyoneLHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.   Primary Responsibilities: Coordinate and supervise daily / weekly / monthly activities of a team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action Play a key role in the hiring and interviewing processes


Required Qualifications: High School Diploma / GED 4+ years of customer service support experience or applicable military experience 2+ years of experience in a leadership role such as supervisor with direct reports, coach, mentor, or team lead etc. 1+ years of working with Microsoft Excel (filtering, sorting, data entry, and saving) 1+ years of Microsoft Word (creating, editing, saving, and attaching) 1+ years of experience using Microsoft Outlook (calendaring, creating and sending emails and mailbox management) United States Citizenship Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86 Preferred Qualifications: Associate's Degree or higher in Healthcare, Business or related field 6+ months of Microsoft PowerPoint experience (creating presentations, editing and saving) Working knowledge of Contact Center systems and platforms Bilingual in English and Spanish ISO experience / knowledge National Career Readiness Certificate Soft Skills: Ability to multi-task including the ability to understand multiple contracts and multiple levels of benefits within each contract Ability to work harmoniously on a team Excellent problem-solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills Excellent written and verbal communication skills with attention to detail; ability to communicate and coordinate effectively with staff and employees at all levels within the company and external customers As a requirement of UnitedHealth Group’s contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86, (the National Agency Check or “NAC”).  Successful completion of the NAC process is a requirement for continued employment in this role.  NAC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received.  Failure to obtain final NAC approval will result in termination from this role.   Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, Manager, Management, Supervisor
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