What you’ll be doing...
The 911 Lead Specialist acts as the Public Safety Customer advocate. They are available to their customer 24x7x365. They work in conjunction with the Verizon Global Network Management Center to support 911 service assurance across Verizon Business Networks.
The 911 Lead Specialist will work with external agencies as needed for service assurance including coordination of planned maintenance. They interface with internal and external organizations to ensure Service Quality. They become involved in customer escalations as required to ensure timely resolution.
Some additional responsibilities include but not limited to:
What we’re looking for...
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.