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Manager - Voice and Video Vice President Auburn Hills

06/20/2018Call Center
Job Location:
Auburn Hills, MI
Metro Area:
MI - Detroit
Company Name: Comerica
Website:  Click to Visit
Principal Engineer- Voice and Video

The Principal Engineer role will provide engineering and architecture support for complex telephone and telecommunication system management activities related system software, hardware, performance, problem determination or resource management requiring communication and coordination with vendors, technicians, clients, and management. It will provide technical input to management decision making in the area of software, hardware, and performance. Its responsibilities include: defining networking requirements; performing detailed analysis of various projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. This role may also integrate solutions or build via DevOps depending on the maturity of the organization and/or product.

Position Competencies
Successful incumbents have excellent customer service skills, have strong inter-personal and communication skills, strong attention to detail, drive for results, decision quality, dealing with ambiguity, and ability to multi-task and have strong organizational skills.

Design & Methodology

* Investigate & propose a strategic fit solution across a multi-vendor, telephone platform infrastructure.
* Work closely with Business Units, Application teams, infrastructure areas & Vendors to identity, review & evaluate the solution requirements.
* Investigate & propose strategic fits for Virtualization, Consolidation & Rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture & design solutions as applicable.
* Review & provide recommendation/input if/as applicable on new technologies/roadmap/presentations and Vendor product offerings specific to "System" Server, System Software technologies & Solutions & products.
* Review & Identify Outsourcing Opportunities (e.g. ASP, IAAS, SAAS)
* Evaluate & align strategic fit solutions across infrastructure platforms & solutions specific to "System" hardware & software technologies.
* Understand, participate, review & influence long term capacity planning & technology investments.

Technical Consulting

* Provide Client consulting & planning guidance as applicable for moderate to large highly complex projects/programs.
* Provide consultation & works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals & objectives.
* Participate in and provides consulting & planning guidance on short term & long term planning in order to meet ongoing business & operational needs.
* Participate in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems & assures it is aligned to our established strategies, guiding principles, rationales & practices.
* Develop & provide estimates for projects/programs & initiatives during consulting, planning & implementation review if/as applicable for projects & initiatives.

Planning & Organizing

* Identify & evaluate projects/programs/initiatives & design processes that enhance & rationalize existing and upcoming solutions.
* Map requirements into standard services solution, identity opportunities for integrating to existing or reuse technology & provide cost effective solutions for moderate to large highly complex project/programs/initiatives.
* Review and propose alternate solutions to non-standard solutions if/as applicable to meet business & applications needs.
* Review, identify & manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis as appropriate.
* Assist & provide guidance on complex/ large project/program planning phases & process. Direct and/or indirect management responsibility for large to enterprise size projects /programs/initiatives/services with high complexity across multiple functional area(s).

Risk Management

* Participate in CAB/ECAB and active assess risk of proposed changes.
* Review, participate, develop (if/as applicable) & update architectural standards, guiding principles, rationales & strategies.
* Evaluate, review & approve highly complex design solutions for business & Infrastructure project or programs or initiatives.


* Keep management informed of status of on activities through accurate, timely, and appropriate reporting.
* Actively participates in committees representing the department and/or planning unit.
* Keep abreast of leading edge technologies in engineering space.
* Estimating cost saving targets.
* Budget low cost hosting provider Relocation assistance is not provided for this position.

Travel is not required for this position.

Relocation will not be provided for this position.


* Bachelor's Degree from an accredited university and/or 8 years of telephony engineering experience
* 8 years Technology project management experience of complex, critical projects for VoIP hardware, software and telecom services
* 8 years in identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions and providing recommendations
* 8 years negotiating complex solutions
* 8 years designing complex solutions
* 5 years of mentoring another technologists
* 5 years of support experience with Cisco voice systems
* 3 years of managing Skype for Business

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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