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Mandarin Bilingual - Broker Agent Service Specialist - Minnetonka, MN

01/07/2018Call Center
Job Location:
Minnetonka, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description: Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product.UnitedHealth Groupoffers a portfolio of products that are greatly improving the life of others. Bring along your passion and doyour life's best work. As aBilingual Broker Agent Services Specialist, you will support the organization by providing interpretation services in the language of expertise. In addition to your interpretation role you will also play a key role in supporting UHC M&R as a Specialist for the Producer Help Desk supporting internal and external customers. This role requires that you develop expertise of departmental processes, procedures and delivery of information. Exceptional customer service delivery is required. Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialing and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments. (Jobs focused on agent incentive design belong in human capital, and jobs focused primarily on payment decisions and non-routine sales analysis/reporting belong in Finance. Primary Responsibilities: Provide interpretation services to our brokers-agent partners in the language of expertise Handle a high volume of calls from broker-agent partners with little to no assistance Handle a high volume of off phone work items submitted by broker-agent partners with little to no assistance Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations Identify risks or issues and assess / implement alternate solutions Participate in interdepartmental team efforts, such as implementation of updates to the production system Perform other related duties as required to achieve the goals and objectives of the company and department Provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents Act as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment May manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments Maintain progression toward specified training and professional skill development Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others activities

Qualifications:

Required Qualifications: High School Diploma / GED or higher Bilingual fluency in English andMandarin Ability to create, copy, edit, save, and send using Microsoft Word, Excel, and Outlook Ability to work a designated shift between 7 am and 8 pm, and must be able to work flex shifts to meet the needs of the business Preferred Qualifications: 6+ months of experience in a production or contact center environmentSoft Skills: Must be able to type and talk at the same time and navigate through multiple screens.Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to doyour life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Minnetonka, MN, Mandarin, Bilingual, Customer Service, Healthcare
 
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