What you’ll be doing...
When our customers have a major technology incident that impacts their critical applications and services, you’ll be there to take charge and manage the situation. You will be responsible for driving multiple activities to restore services in a way that meets or exceeds customer expectations. Your role will be pivotal to make sure that the incident management process works as planned and that we learn from these situations to continually improve.
You will be a part of a diverse and talented group of network engineers, supporting a wide variety of technologies for a large health care provider. You will be isolating and repairing network outages, and performing change management in a 7x24 NOC environment. You will have the opportunity to learn, troubleshoot and isolate multiple platforms, both data and voice.
What we’re looking for...
You have strong knowledge of incident problem and resolution processes. Executing against strategies for technology resolution, you perform well under pressure and can manage multiple operational activities. You’re a creative networking engineer who is not afraid to roll up your sleeves and troubleshoot multiple networking technologies (think Cisco, think Viptela, think Juniper, think Cisco Call Manager). You have the drive to review and evaluate existing processes and procedures, and the confidence to suggest and implement changes.
You’ll need to have:
Even better if you have:
Work city and state are flexible based on Verizon locations.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.