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Part - Time Clinical Administrative Coordinator - San Diego, CA

01/07/2019Call Center
Job Location:
San Diego, CA
Metro Area:
CA - San Diego
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.   You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, Optum is seeking Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.Primary Responsibilities:Access the County of San Diego’s Electronic Health Record (EHR) System to conduct data entry of confidential client / patient informationServe as a central contact for inpatient, crisis stabilization unit and crisis house bed availabilityProcess and track inpatient authorization requests within the establish turnaround timeDistribute appropriate clinical work products to clinicians for processingManage ongoing updates in Find Resource, the designated database for referralsScheduler:  generate, disseminate IEX schedules and update internal schedule matrixRecord non - routine disclosures in the designated databaseDownload and disseminate monthly satisfaction survey results to leadership teamPerform other routine clerical tasks : scan, facsimile, photocopy, file and / or purge documentsEfficiently answer incoming calls and provide courteous service to all customersOperate a variety of standard office machines and computer softwareEffectively respond to verbal requests and written instructions in a timely mannerEstablish and maintain effective working relationships with co - workers, supervisors, managerAssistance to ACL clinicians as needed with overall direction from ACL Afterhours SupervisorOther duties as assigned by Supervisor / Manager


Required Qualifications:High School Diploma / GED (or higher)2+ years of Customer Service experience analyzing and solving customer problems2+ years of data experience in Administrative or Clerical Support roleAbility to create, edit, save, send documents utilizing Microsoft Word and Microsoft ExcelAbility to type 50 - 60 WPM, accuratelyAbility to gain and maintain access to the County of San Diego's Electronic Health RecordAbility to work 32 hours per week during the following hours: Mondays 4:30 PM to 1:00 AM, and Tuesdays - Fridays 4:30 PM to 11 PMPreferred Qualifications:Bachelor's Degree (or higher)Experience working within the Healthcare Industry or Healthcare InsuranceExperience working in a Hospital, Physician's Office or Medical Clinical settingExperience working in a Call Center environmentSoft Skills:Experience handling confidential client / patient informationMust be able to navigate a PC to open multiple applications, send emails, and conduct data entryAbility to work with multiple screens and applications at one timeCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:UHG, San Diego, customer service, healthcare, telephonic, patient interaction, field based, advocacy, CA, call center, administrative
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