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Part-time Pharmacy Customer Care Advocate - inbound call center - (Role Number: 184363)

01/05/2018Call Center
Job Location:
Irving, TX
Metro Area:
TX - Dallas
Company Name: Humana Inc.
Website:  Click to Visit
Role: Pharmacy Customer Care Advocate

Assignment: Inbound call center environment - Part-time associate (25 hours a week)

Location: Irving, TX


Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Founded on this basic principle, this value is very alive in our expectations for providing our customers with perfect service every day. Our associates engage with members through every step on their road to wellness.


Assignment Capsule

Humana Pharmacy is seeking a Customer Care Advocate for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with Humanas customers
  • Educate customers, providers and employers about Humanas products and services over the telephone
  • Enjoy working within a team in a professional environment and being accountability for your own actions, emotions and relationships 

Role Essentials:

  • High School Diploma or equivalent
  • Ability to multitask within several computer systems while on the phone
  • Capacity to maintain confidentiality
  • Aptitude for quickly learning and navigating new technology systems and applications
  • Previous inbound call center or related customer service experience
  • Excellent oral communication skills
  • Must have basic computer skills/typing ability
  • Must be available to work Monday - Friday 9:00 A.M. 4:00 P.M. including holidays (except Thanksgiving and Christmas)
  • Must have availability to work overtime as needed and during peak season, November through March

Role Desirables:

  • Associates or Bachelors Degree
  • Previous experience in outbound call center experience


Perks for becoming a Humana Part-time Associate:

  Tuition Reimbursement program

  REACH (quality and performance bonus pay program)

  Extensive Benefit package that starts your 1st day of employment

  3 weeks accrued Paid Time Off your 1st year of employment  

  4 hours of paid VTO time to contribute to your favorite volunteer community service event

  Earn cash/gifts/discounts through Go365 a wellness and rewards program

  Work at home option after 120 days


Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text Messaging to enhance our hiring and decision-making ability. Montage SMS Text Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.


If you are selected to move forward, you will receive an email or text correspondence inviting you to participate in a Montage SMS Text Messaging. In this interview, you will respond to a set of interview questions over your phone. You should anticipate this interview to take about 5 to 10 minutes. Your recorded response will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. 


At Humana, we know your well-being is important to you, and its important to us too. Thats why were committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.


Customer service, inbound, call center, insurance, healthcare, entry level, representative, specialist, part-time, part time


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