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Patient Care Specialist Team Lead

03/12/2019Call Center
Job Location:
Orlando, FL
Metro Area:
FL - Orlando
Company Name: CVS Health
Address:
6251 Chancellor Drive
Orlando, FL
Website:  Click to Visit
CVS Health
Job Description
As a Patient Care Specialist Team Lead, you are responsible for providing employees with timely, candid and constructive feedback. Further, you will develop employees to their full potential and providing challenging opportunities that enhance employee career growth along with developing the appropriate talent pool to ensure adequate bench strength and recognizing and rewarding employees for accomplishments. Also you will serve as the technical expert of the team and responsible for motivating, educating, and developing fellow team members. Some other critical components of this role include assisting in handling escalation calls or issues, assigning work flow to the team, monitoring phone and production queues, and leading team huddles/meetings based on required cadence. Also you will work with and lead a specific team within the department while ensuring that all daily tasks are performed and that policies and procedure are followed correctly. Additionally, you will be communicating with pharma partners and referral sources, participating in special projects and serve as a back-up leadership when needed.

Shift: 9:00 am - 6:00 pm, Monday - Friday with overtime Saturday shifts, as business needs

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

Required Qualifications
- High School Diploma or equivalent
- Two years or more of experience in customer service, customer care or related field
- One year of experience or more in healthcare benefit verification and prior authorizations
- Six or more months working in either Microsoft Excel, Outlook, or Word
- At least six months of previous leadership experience, includes team lead/supervisor roles, or leading a project/training/Subject Matter Expert

Preferred Qualifications
- Previous leadership experience in either a pharmacy or call center, Specialty preferred
- CPR+ experience

Education
- High School Diploma or equivalent

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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