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Patient Contact Center Sales Supervisor

01/29/2018Call Center
Job Location:
Mountain Lakes, NJ
Metro Area:
NJ - Northern
Company Name: Belsono Management Group, LLC
Address:
115 Route 46, Suite G-51, Suite G-51
Mountain Lakes, NJ 07046
Contact Name:  Donna Zereconski
Phone: 9735887266
Job Summary: The Patient Contact Center Sales Supervisor will lead a team of outbound
Patient Contact Representatives who will make outbound calls to prospective and/or former clients to schedule appointments for free hearing consultations and testing. Appointments will need to be booked in multiple systems and tracked.

Essential Functions:
- Oversee and set activity and milestone targets for outbound call center team
- Make outbound calls to current and unknown clients
- Schedule qualified appointments for free hearing test
- Maintain call logs and detailed reports for call results

Qualifications:
- Minimum of a 2-year Associates Degree or equivalent experience

Minimum Skills Required:
- Prior telesales/call center experience
- At least 1 year of supervisory experience
- Must have excellent verbal and written communication skills
- Must have strong listening and closing skills
- Must have strong organizational skills
- Proficiency with Microsoft Excel and Word
- Proactive customer approach
- Results driven and financially motivated

Additional Preferred Skills:
- Ability to work independently with accountability and ownership
- Planning, organizational and multi-tasking skills along with disciplined time management
- Attention to detail and follow through
- Focus through ambiguity
- Persuasive approach to influence outcomes

Please apply using Apply button - #LI-JPM
 
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