As a Patient Support Specialist, you will work as part of the Minute Clinic Patient Support team to respond to inbound calls regarding patient inquiries related to visits, treatments, services and insurance billing inquiries. You will be responsible for providing patient information in accordance with HIPAA compliance requirements when providing Protected Health Information. You will respond to customer inquiries regarding billing statements, issues related to possible customer reimbursements and general inquiries related to Minute Clinic claims. Additionally, you will work with other areas within Minute Clinic to obtain the necessary information to resolve patient concerns while ensuring optimum levels of customer satisfaction by serving each caller according to the CVS Health company vision, mission, and values.
Training is from 9-5:30 and typically 3 weeks, followed by 2 weeks of 9-5:30 shifts. After training is complete, shifts will be 1-9:30.Required Qualifications
-1+ years of customer service experience, preferably in a high-volume call center.
- 1+ years of Experience using Excel, Word, and/or Outlook in a professional or academic setting.Preferred Qualifications
-Experience with Electronic Medical Records and data entry.
- Medical insurance verification and experience explaining coverage to patients.
- Healthcare billing experience.
- Inbound call center experience in a high-volume or fast-paced customer service setting.Education
Verifiable High School Diploma or GED required.Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Counsel@cvshealth.com
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/