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Pharmacy Call Center Supervisor

01/01/2019Call Center
Job Location:
Las Vegas, NV
Metro Area:
NV - Las Vegas
Company Name: CVS Health
Address:
1451 Center Crossing Rd
Las Vegas, NV
Website:  Click to Visit
CVS Health
Job Description
Specialty is the fastest growing part of the pharmacy industry. Here is a career with purpose and where you can make a real difference in the life of a patient.

Our CVS Health Summerlin Specialty location is building our Inbound Customer Service team to support our specialty patients who are in need of life sustaining medications. We are seeking an experienced Call Center Supervisor to help us hire, train and supervisor representatives in our inbound call center to make the connection and insure timely delivery to those patients reaching out. Typical calls include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call.

The primary responsibility of the Customer Service Supervisor is to supervise the workflow of the non-exempt Customer (Pharmacy) Service Representatives (PSRs) providing compliance with all medications dispensed by CVS Specialty as outlined in established employee duties and responsibilities. Critical responsibilities include participation in the hiring process, provision of guidance and direction to staff, schedule preparation and management, ensuring adherence to standard operating procedures, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation. Ensure prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service to exceed company and customer expectations.

Required Qualifications
One year of proven stable supervisory experience in a related environment.

Ability to effectively lead people and provide team leadership Knowledge of basic insurance, third party terms, and medical terminology.

At least one year of experience with Microsoft applications including Word and Excel.

Three years of pharmacy and/or customer service experience.

Willingness to become registered as a pharmacy technician in training.

Preferred Qualifications
Pharmacy Technician certification.




Previous Leadership experience in a pharmacy customer service environment

Ability to effectively lead people and provide team leadership Knowledge of basic insurance, third party terms, and medical terminology

Specialty Pharmacy experience a plus Possess the capacity to lead multiple projects at a time

Demonstrate knowledge of healthcare, admissions, and information system

Strong problem solving, leadership and customer service skills

Experience working with strict deadlines and ability to meet deadlines on a daily basis while managing multiple projects and priorities

Expertise in a high intensity, dynamic production environment

Ability to evaluate work and process flow to ensure optimal efficiency while maintaining extreme accuracy and data standards

Ability to work in teams and coordinate work efforts

Education
Bachelor’s degree or equivalent experience in a related field

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Counsel@cvshealth.com">Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
 
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