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Pharmacy Customer Service Representative - Jeffersonville, IN

09/27/2018Call Center
Job Location:
Jeffersonville, IN
Metro Area:
KY - Louisville
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Customer Service Representative on the Image Indexing Team for BriovaRX, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look to you as part of their dedicated record management team. You'll be empowered to compassionately deliver exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll tailor their experience by building clear and concise databases of medical records and documents, updating personal information, and creating orders for their prescriptions. You’ll do this by developing and maintaining a productive relationship with your dedicated team, while providing quality care and exercising a mastery of tools and skills. Here, you'll join us on a mission to deliver the best customer service in the health care industry. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work. SM   This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 7:00pm Monday - Friday, with rotating Saturdays). It may be necessary, given the business need, to work occasional overtime. Our office is located at 1050 Patrol Road, Jeffersonville, IN.   There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application.  Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required.  Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to:   Primary Responsibilities: Provide expertise and customer service support to members, customers, and/or providers.Build detailed profiles for new patients, identifying key information and managing records into a cohesive product.Evaluate and process all prescriptions and other documents for patients, payers, and providers--and assigning them appropriately and promptly. This team is responsible for initiating the work flow for the company.Maintain and update all patient records and files by using the most current information to ensure accurate service.Create medication delivery orders for incoming prescriptions while providing the utmost attention to detail and efficiency.Route and triage all incoming patient documents pertaining to patients’ prescriptions, medical records, health insurance, and personal information into a clear and effective database that provides quality care to every patient.


Requirements: High School Diploma or GED (or higher)1 year Customer Service experience Assets: Health care experience preferredPharmacy Technician Licensure Soft Skills: Strong attention to detailExcellent problem solving Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.SMUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:  UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center
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