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Pharmacy Technician - License is Required, but not the Certification - Miramar, FL

01/30/2019Call Center
Job Location:
Miramar, FL
Metro Area:
FL - Fort Lauderdale
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM The Health and Wellness Clinical Support Team (HAWCST) supports Advanced Practice Clinicians in the HouseCalls and Complex Care Management businesses by providing telephonic and administrative support to plan members and their Advanced Practice Clinicians.  This team is comprised of Dietitians, Social Workers, Registered Dietitians, Registered Nurse Care Managers, Licensed Practical Nurses, Care Manager Assistants, Pharmacists, and Pharmacy Technicians. The Pharmacy Technician (Rx Tech) of the Health and Wellness Clinical Support Team will report directly to the Manager of Clinical Operations. The Rx Tech provides a variety of member engagement services from data entry to coordinating a member’s care of services throughout all of UnitedHealthCare and Optum.  The primary service involves telephonic outreach to Medication Therapy Management (MTM) eligible members and obtaining and documenting their medication lists.  All services are in support of a team of Clinical Pharmacists and/or Advanced Practice Clinicians in relations to their engagement of plan members and their healthcare providers.  The Rx Tech is considered an integral team member in the provision of all HAWCST telephonic member engagement types including, but not limited to, medication therapy management services.   This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (9am - 9pm). It may be necessary, given the business need, to work occasional Saturday and/or overtime. Our office is located at 3100 SW 145th Ave., Miramar, FL.   Primary Responsibilities: Speak with eligible members over the phone to offer and conduct Medication Therapy Management (MTM) services Primarily via cold calling or answering an inbound Auto-Dialer Obtain information and perform data entry of reconciled Medication lists, Allergy history, Vaccine history, Medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources Maintain performance standards including weekly /monthly call metrics, quality assurance, and health literacy Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform


Required Qualifications: High School/GED (or higher) Active Pharmacy Technician License (RPhT) in Florida 2 years of experience as a pharmacy technician Working knowledge of Microsoft Outlook (email and calendar management) Preferred Qualifications: Certified Pharmacy Technician License (CphT) Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred) MTM experience Associate or Bachelor’s degree Call Center experience Advanced Certification(s) Experience delivering on business goals with focus on CMS STARs, HEDIS Working knowledge of Microsoft Excel , Word, Publisher, Visio (create/edit/send) Trained in health literacy Soft Skills: Exceptional Punctuality and Timeliness Advanced organizational skills & an attention for detail Ability to work in a rapidly changing environment              Be able to work in collaborative and autonomous settings Always be looking to improve Have exceptional professionalism, enthusiasm, sense of humor, team spirit and commitment Show active engagement in team meetings and trainings Be able to work around obstacles and achieve goals   OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients.  To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare.  Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care.  OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.  Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and  all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Key words: health care, healthcare, Managed Care, Pharmacy Technician, Optum, OptumRx, UnitedHealthcare, pharmacy, pharmacy technician license, UnitedHealth Group, retail pharmacy, PTCB, Compounding, Infusion, Fulfillment  
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