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Primary Care Plus Patient Services Representative - New Orleans, LA

01/25/2019Call Center
Job Location:
New Orleans, LA
Metro Area:
LA - New Orleans
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM   As an active participant of the primary care patient centered medical home team, the Patient Services Representative engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, Nurse Navigator, Care Coordinator RN, Social Worker, Pharmacist, Dietician, Clinic Manager, LPN, and Medical Assistant. The team assesses, plans, implements, coordinates, monitors and evaluates options and services to meet a patient’s health needs through communication and utilization of available resources to promote efficient, quality outcomes.    The Patient Services Representative supports the care team by performing various functions such as scheduling and canceling appointments, answering and triaging phone calls, recording telephone messages in the electronic medical record (EMR) and forwarding to the appropriate team member. This position ensures that key information is collected and documented in the EMR which enables the care team to identify the patient’s primary care provider, contact the patient via phone or mail, identify language barriers, and to identify coverage issues that may impact a patient’s ability to access specialty care or diagnostic services.   Principal Responsibilities: Make outbound calls for the purpose of confirming and rescheduling appointments according to protocol and other special projectsAnswer telephone, record and direct messages appropriately in the EMR, and screen and direct callsEnter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, Privacy notice acknowledgements, Advance Directives, etc. are properly documented and followed according to protocolCreate spreadsheets and documents when necessaryGreet patients, answer questions promptly and in a courteous, helpful mannerEnsure patient’s information is accurate and make changes if necessaryCreate and mail new patient packets and enter information accordinglyCheck patients in and out at time of entry and exiting their appointmentsCollect appropriate fees at time of serviceMaintain work area and lobby in neat and orderly mannerAdhere to guidelines concerning work hours and dress codesBalance cash drawers at end of business dayAdhere to patients’ right to privacy and confidentiality Core Competencies: Ability to multi-task in a busy environmentHandle 1000 + phone calls in call center per monthExcellent telephone manners and etiquetteAbility to pleasantly interact with patients and co-workersExcellent written communication skillsAbility to handle cashDemonstrate strong knowledge of basic computer skillsDetail- orientated, organized and self- motivateGreat customer serviceAble to work in a fast pace environment


Required Qualifications: High School diploma / GED (or higher)Computer experienceExperience in Microsoft Word to create and edit documents and Excel to create and edit spreadsheets Preferred Qualifications: 1+ years as a cashier/receptionist in a medical facility or public contact positionExperience with insuranceBi-lingual in Spanish Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Key words: PeoplesHealth; New Orleans, LA; Patient Services; UHG; Healthcare
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