Qualifications:Candidates will possess: 10 + years of experience in the Technology profession Demonstrated expertise in the Contact Center space Proven experiences with contact delivery, IVRs, agent desktops and self-service capabilities Knowledge of Digital channels for Contact Centers strongly preferred Demonstrated ability to work with and coordinate activities across multiple organizations Proven ability to think strategically and to translate strategic directives into tactical initiatives Capable of gaining support for initiatives through influence and use of business rationale Proven ability to influence course of action when others are directly accountable for outcome Well-honed communication and relationship management skills Ability to communicate complex ideas clearly and concisely to executives Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Previous Product Management and/or Project Management experiences desired Consulting background of value Relevant bachelor's degree or equivalent experiences Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.