Call Center Jobs
Search Jobs | Job Seekers
Employers | Post a Job

View Job

Product Manager - Contact Center Services

03/02/2018Call Center
Job Location:
Plymouth, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
        As a vital part of the Contact Center Services team, you will be accountable for leading and managing the introduction of new capabilities into our Contact Center ecosystem. The domains will include everything from traditional voice to digital, workforce effectiveness tools and knowledge management tools.       Specific responsibilities will include:      Lead the product management lifecycle process to manage the introduction of new capabilities Provide consultation on approaches for using technology to solve business problems Understand and document business appetite for new service and capabilities Align Contact Center Services supply of technology capabilities with business demand Drive roadmap and processes to deliver a backlog of new products and capabilities Ensure delivery of capabilities for our business user community Lead and guide cross-functional project teams Present product strategies to key stakeholders  


        Candidates will possess:       10 + years of experience in the Technology profession Demonstrated expertise in the Contact Center space Proven experiences with contact delivery, IVRs, agent desktops and self-service capabilities Knowledge of Digital channels for Contact Centers strongly preferred  Demonstrated ability to work with and coordinate activities across multiple organizations Proven ability to think strategically and to translate strategic directives into tactical initiatives Capable of gaining support for initiatives through influence and use of business rationale    Proven ability to influence course of action when others are directly accountable for outcome Well-honed communication and relationship management skills Ability to communicate complex ideas clearly and concisely to executives  Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Previous Product Management and/or Project Management experiences desired Consulting background of value Relevant bachelor's degree or equivalent experiences     Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM       Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply Online Back