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Project Supervisor - Telesales (Seasonal)

06/16/2018Call Center
Job Location:
Tucson, AZ
Metro Area:
- Nationwide -
Company Name: BroadPath Healthcare Solutions
Address:
6400 E. Grant Rd. Suite 350, 350
Tucson, AZ 85715
Contact Name:  Jennifer Hattaway
Phone: 5209793705
Fax: 5203425614
BroadPath Healthcare Solutions is seeking to hire a Telesales Supervisor to work remotely. Delivering flexible, innovative, Business Process as a Service (BPaaS) support to health plans and healthcare providers since 2008, BroadPath has earned its top spot as a leader in supplying work-at-home talent. We routinely provide surge support staffing during critically high volumes – our work is often seasonal and can often lead to steady state. Our proprietary software, Bhive, allows us to not only be a workforce innovator in our industry, but to have a fresh approach on how we connect, manage and engage our employees. You’ll join our dedicated team of BroadPathers who have exceptional experience and are dedicated to driving and achieving quality results every day. Grow, succeed, and be a part of the BroadPath movement that changes the way we work while making a difference in the healthcare space. Come work remote with us! #WAH #RemoteWork #FJTop100

RESPONSIBILITIES

Supervisors oversee the day to day operations of assigned teams. They are responsible for measuring and providing appropriate performance feedback, assisting in the implementation of improvement projects, assisting with customer escalations, and providing ongoing support to teams. Supervisors will be expected to maintain team performance and quality standards based on established metrics and benchmarks.
Accountable for the daily, weekly, and monthly activities of all team members
Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
Ensures compliance to policies, procedures, and state and federal regulations
Monitor performance and provide coaching and feedback to team members
Assists the team with escalated calls as needed
Monitors team chat to answer questions and discuss project priorities with the team
Assist Workforce Management in developing and managing schedules
May be managing local and remote team members
Monitor and evaluate teams calls on a daily/weekly basis

BASIC QUALIFICATIONS

Active Health Producer License
Minimum of one year of recent experience as a Telesales Supervisor (preferably managing a healthcare team)
Experience managing employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Experience with support channels including telephone, email, and chat
Excellent verbal and written communication skills
High school diploma or equivalent

PREFERRED QUALIFICATIONS

Previous successful work at home experience

To apply, please click on the link below;
http://www.broad-path.com/join-our-team/careers/job/J-18-134253/
 
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