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REP 1, CUSTOMER SERVICE BILLING

12/18/2017Call Center
Job Location:
Charlotte, NC
Metro Area:
NC - Charlotte
Company Name: Spectrum
Address:
3140 W. Arrowood Rd.
Charlotte, NC 28273
Website:  Click to Visit
REP 1, CUSTOMER SERVICE BILLING

Date posted 12/12/2017 Requisition Number: 209249BR Location: United States - North Carolina – Charlotte Area of Interest: Customer Service, Other, Telecommunications Position Type: Full Time

Do you have a passion for helping customers? We are looking for outgoing and energetic representatives to provide excellent support to our customers. You will be responsible for establishing and maintaining professional and positive relationships and ensuring concerns are addressed consistently.
Our next training classes will be starting on January 5th & 12th, 2018 and we are looking for afternoon and evening shifts which may include both weekend days.

Job Summary:
Provides basic customer support related to Spectrum services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

Major Duties and Responsibilities:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Process customer orders in a courteous, efficient and timely manner.
• Effectively present and discuss Spectrum products and services.
• Convey an image of quality, integrity and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints and concerns within the scope of responsibility.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
• Keep supervisor informed of any work-related concerns.
• Perform other duties as assigned.

Required Skills:
• Ability to read, write, speak and understand English
• Ability to handle multiple tasks
• Strong organization and time management skills
• Excellent interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Education
High school diploma or equivalent

Related Work Experience
Previous customer service experience

WORKING CONDITIONS
Normal office conditions
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
FCC Unit: 00019 - Charlotte Arrowood Rd Business Unit: Customer Operations

Candidates Must apply via our web site.

 
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