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Resource Planning Coordinator

02/12/2019Call Center
Job Location:
Mount Prospect|NJ, IL
Metro Area:
IL - Other
Company Name: CVS Health
Address:
800 Biermann Court Suite B
Mount Prospect|NJ, IL
Website:  Click to Visit
CVS Health
Job Description
The Resource Planning coordinator will manage call volume, scheduling and manage all off-phone activities within a site. Assist in determine appropriate staffing and adjustments required to deliver client service goals while balancing initiatives and cos. Update and maintain information needed for Workforce Management tools. Perform as a team member in a multi-site enterprise environment partnering with Operation teams at all sites.

Required Qualifications
-1+ years Workforce Management experience
-1+ years with Avaya
- Strong PC skills, including Excel & other MS Office applications.

Preferred Qualifications
- Previous PBM experience preferred
- Experience with Workforce Management tools and functions, such as eWFM, Verint, etc. preferred
- Experience with Hyperion Essbase preferred
- Create and maintain shift profiles and scheduling rules within planning models and workforce management applications.

Education
High School diploma or GED required
Bachelors degree or equivalent experience preferred

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Counsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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