We are seeking a Resource Planning Supervisor with 5+ years of Workforce Management, Back-office forecasting and Management experience. This position is responsible for forecasting and planning, staffing requirements, management of work in process monitoring and adherence for the Specialty Organization. This individual will own the Back-office portion of the business including installation of new tools, staffing requirements and metrics performance as well as the many different types of analysis that are needed on an ad-hoc and reoccurring basis. This role leads a team of individuals charged with work in process monitoring, scheduling and metrics performance.
·*Monitoring performance and compliance of established Workforce Planning & Analysis processes and procedures. A critical function of the position is to ensure the most efficient use of staffing resources to meet customer demand for each increment, 7 days a week, in an effort to ensure objective turnaround time results are achieved across all work areas.
*Developing and implementing contingency staffing models. Must coordinate with workforce analysts and managers across sites to identify opportunities for service improvements and cost efficiencies.
*Leading a team of resource planning to ensure productivity, scheduling and budget objectives are met.
*Implementing best practices in workforce management across all sites to ensure consistent processes and procedures.
* Driving a culture of root cause analysis with a focus on removing inefficiencies from processes.
*Leading operational meetings to assess performance, training readiness and completion, daily shrinkage plan, and impacts to real time adjustments and changes.
·*Provide training, coaching and development to supervisor and analysts, as well as recruiting, hiring and managing resources across all sites.Required Qualifications
-5+ years of experience leading in a WFM environment
-2+ years of experience with Verint, Back-office forecasting and Metrics analysis
-2+ years of experience utilizing WFM tools such as I-360, IEX, eWFMPreferred Qualifications
-Knowledge of Six Sigma Principles preferred
-Strong PC skills, including Excel & other MS Office applications
-Previous experience with Hyperion & Essbase highly preferredEducation
Bachelors degree or equivalent experienceBusiness OverviewIt’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
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