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Senior Business Analyst - South Phoenix, AZ (Telecommute in AZ)

01/12/2018Call Center
Job Location:
Phoenix, AZ
Metro Area:
AZ - Phoenix
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Heres the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us! If you are located in South Phoenix, AZ, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: Analyze, review, forecast and trend complex data Present analysis and recommendations for operational and business review / planning Support short- and long-term operational / strategic business activities through analysis Develop, recommend and implement business solutions through research and analysis of data and business processes Navigator point person for projects that impact the application: Impact analysis for the application Vision and solution with IT for estimates Represents Navigator on project calls for various projects Application status and change management Application specific road mapping Slotting of enhancements into the application IT support for design / analysis / development Production support for hand off, clarification of requirements, and approval of test scripts Post product support & clarification BRD estimation, delivery schedule for all releases, creation of UI, design flow This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story.


Required Qualifications: Bachelor's degree in Business, Finance, Health Administration, related field or equivalent work experience 3+ years of experience in business analysis, gathering requirements from the client / business and documenting for application enablement and feature design 3+ years of experience working in the areas of Business / Systems Analysis, Systems Integration & Deployment, Customer Relationship Management or Process Engineering 3+ years of experience with process improvement, workflow, benchmarking and/or evaluation of business processes 3+ years of working knowledge of relational databases, database structures 3+ years of experience with process improvement, workflow, benchmarking and/or evaluation of business processes for delivery of project requirements in an Agile methodology Knowledge of Content Management or Call Center / Customer Service operations 1+ years of experience with Agile product management within a Scrum team for application development and backlog management Ability to travel up to 25% of the time when needed Preferred Qualifications: Experience with Kana / Ciboodle solutions for Contact Centers Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Business Analyst, Agile, Content management, Phoenix, AZ, Arizona
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