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Senior Data Analyst - Horsham, PA

01/04/2018Call Center
Job Location:
Horsham, PA
Metro Area:
PA - Philadelphia
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Big changes are happening in America as more than 10,000 people become eligible for Medicare each and every day. These seniors are turning to Optum and the team at Catalyst360 for exceptional solutions to their health care needs. At Catalyst360, we stand front and center in the rapidly changing health care industry as we drive health care solutions to fit peoples lives . Where your career can take you is literally unlimited. Because when youre on the team at Optum, youre on your way across the entire UnitedHealth Group family of businesses. Now youre talking Fortune6 resources and opportunities as well as a culture and mission that will make you proud. Our customer contact centers in Horsham and Allentown, PA and Reno, NV are home to some of the most savvy, compassionate, and inspired sales and service professionals in the business. The more you know about our opportunities, the more youll agree that this is the perfect place to do your lifes best work. If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.(sm) The Senior Data Analyst solves analytical problems using quantitative approaches to generate and effectively communicate insights from data. Works independently to access information from appropriate tools and databases to perform analysis tasks and takes initiative to identify and perform additional pertinent research and analyses in support of department and management objectives. Primary Responsibilities: Uses organizational research tools to monitor the external environment, both proactively and upon request, and identifying relevant dynamics with potential to impact contact center operations Interfaces with customers in consulting / expert capacity to translate business needs into reporting and analysis deliverables Develops sophisticated data analyses, inclusive of data preparation, data processing, quantitative data analysis, and advanced visualization techniques Employs leading edge technology to mine customer interactions, e.g recorded conversations and social media activity, and incorporates findings into analysis deliverables Drives organizational data integrity by employing data governance frameworks and consulting on defining data elements and data governance processes Supports management in the production of strategic communications and documents (e.g. monthly and quarterly client reports, client presentations) through the effective use of visuals and clear, cohesive messaging You must be an effective self - starter with a can - do attitude who takes ownership and accountability for project deliverables with a demonstrated ability to multi - task You must be able to effectively communicate both orally and in writing, throughout various levels of the organization and have proven analytical and critical thinking skills


Required Qualifications: Bachelor's degree 5+ years of Data Analysis experience, i.e. qualitative, predictive, and prescriptive statistics, in a Business environment or equivalent Statistical programming experience 3 + years of experience using SAS, SQL, or similar data manipulation experience 3+ years current proficiency utilizing Microsoft Excel (pivot tables, data sorting and filtering); Word (documentation) and Outlook (send and receiving emails) Oracle database experience Preferred Qualifications: Healthcare, Insurance, or Market Research industry experience Strong leadership skills with ability to supervise and / or mentor staff Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Oracle database, data mining qualitative, predictive, and prescriptive statistics, Statistical programming , SAS, SQL, data manipulation, Horsham, PA, Pennsylvania
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