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Senior Pharmacy Care Technician - Columbia, MD

01/09/2019Call Center
Job Location:
Columbia, MD
Metro Area:
MD - Baltimore
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.     You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.   This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.   Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.   As a Senior Pharmacy Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians / pharmacies to improve health quality outcomes (i.e. medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day. Primary Responsibilities: Perform telephonic customer outreach to improve health quality outcomes in collaboration with clinical pharmacistsProvide additional telephonic engagement with providers and pharmaciesAssess and interpret customer needs and requirements, triaging to a clinical pharmacist or other areas when appropriate Positions in this function consult with customers, members, patients, providers, internal departments and / or external third parties on any or all of the following: - Consult with and coordinate initial set up and on - going treatment plan for specialty drug patients, including DURs, co - pay assistance, ancillary products, scheduling Pharmacist consults and / or RN visits, and liaison with provider offices on labs, refill orders and prior authorizations. Review and advise on medications and treatment plans (based on review of medical case notes, medication list and lab results) to improve outcomes and avoid potential drug interactions.Patient discussion regarding life issues affecting medication adherence and provide advice on improving drug regimen complianceAdvise patients on alternate Rx fill strategies of retail versus mail order and options for financial assistance.May outreach to providers on suspected medication abuse situations.Review medication regimen for disease state for LTC facilities/ hospice care / RN case managers / Medical Directors / clients and provide summaries and guidance on future medication plans.Advice may include alternate drug therapies, stopping a medication and/or lower cost alternative.Review medical case notes to determine on-going medication treatment plan and project future medication costs.Extensive work experience, possibly in multiple functions.Work does not usually require established procedures.Works independentlyMentors others.Acts as a resource for others.Coordinates others' activities.Requires current pharmacy technician state license or national certification without restrictions based on regulatory requirements of worksite.


Required Qualifications: High School Diploma / GED or higherIt is required that the applicant has an ACTIVE Pharmacy Technician License through the Maryland Board of Pharmacy (in good standing)Minimum 2 years of experience working as a pharmacy technicianSolid understanding of pharmacy claims processing systems including ability to help pharmacies resolve rejected claimsAbility to navigate MS Word (copy, paste, save documents) and MS Excel (copy, paste, use spreadsheet templates)Excellent communication and Customer Service skillsPreferred Requirements:CPhTRetail and / or mail order pharmacy experienceExperience with Part D claims adjudicationIt would be nice if candidate was fluently bilingual in English + any other language, but not required-- Examples: Spanish, Cantonese, Mandarin etc. Careers at UnitedHealthcare Medicare & Retirement.The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: UnitedHealth Care, UHG, Columbia, Maryland, Pharmacy Technician, Medicare Part D, Adherence, Customer Service, Call Center
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