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Senior Product Support Representative - Colorado Springs, CO

07/09/2018Call Center
Job Location:
Colorado Springs, CO
Metro Area:
CO - Colorado Springs - Pueblo
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products). May provide technical expertise, problem triage, instructions or general non-sales customer support. Primary Responsibilities: Intake issues submitted by clients of the Optum Clearinghouse through web portal or telephoneCreate tickets and troubleshoot problems for clientsEscalate issues as appropriate to internal and external business partnersExtensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others. May coordinate others' activities.


Requirements: High School Diploma / GED or higher Strong Customer Service skills / experienceAbility to work Monday-Friday 6am-5pm (Flexible) Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Customer service, UHG, United Health Group, Call Center
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