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Senior Research Analyst - Eden Prairie or Minnetonka, MN or US Telecommute

10/31/2018Call Center
Job Location:
Eden Prairie, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
You'll join a high caliber team where you're assisting, educating, problem - solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work. Relationship oriented individual responsible for the delivery of value to clients, which includes UnitedHealth Network, UHC Payment Integrity and Professional and Facility Providers. The Senior Research Analyst it is required to understand and interpret clients’ needs and ensure service and delivery excellence supporting the Fraud, Waste, Abuse, and Error product suite.  The Senior Research Analyst will be responsible for supporting a high complexity solution set, and work with a cross functional team to proactively review, research and resolve highly escalated inquiries.    The Senior Research Analyst will be responsible for reviewing the work of others, identifying business improvement opportunities, developing innovative solutions, managing a work - queue and leading meetings with providers and clients.


Requirements: Undergraduate Degree (or higher) or 4+ years of healthcare research / analyst work experience with a High School Diploma / GED2+ years of client service experience Ability to create spreadsheets and formulas within Microsoft Excel Preferred Qualifications: Healthcare and / or project management experience is preferredCOSMOS, UNET, NICE or FACETS claims experience Soft Skills: Excellent negotiation / influence, collaboration, and listening skillsExcellent communication and problem solving skillsAbility to quickly assimilate new ideas and concepts and apply them in new situationsEffective presentation and writing skills Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: Insurance, customer service, customer service representative, claims, appeals, call center, phone support, dispute resolution, healthcare, UnitedHealthcare, UnitedHealth Group, Optum, OptumRX
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