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Senior Resource Planning Consultant

03/15/2019Call Center
Job Location:
Mount Prospect, IL
Metro Area:
IL - Chicago
Company Name: CVS Health
Address:
1471 Business Center Dr Ste 500
Mount Prospect, IL
Website:  Click to Visit
CVS Health
Job Description
As a Senior Resource Planning Consultant, you will be supporting a variety of Workforce Management functions for Specialty Operations.

Key Accountabilities of the Senior Consultant include:

-Assisting with forecasting, scheduling, and managing all activities within multi skill/multi-site environment
-Assisting in determining appropriate staffing levels and adjustment recommendations in order to meet budgets
-Analyzing workflow data, create and implement recommendations to improve quality, efficiencies, and effectiveness and assure service levels and customer satisfaction goals are met
-Intraday and real time monitoring and reporting of queues, production and schedules
-Support various Workforce Management duties and reports as needed
-Effectively leading calls with various levels of leadership and key stakeholders
-Perform root cause investigation, problem solve, articulate conclusions and make recommendations
-Excellent delivery of accurate and precise results
-Travel required – 10% to 15%

Required Qualifications
-1+ years of experience with Workforce management
-1+ years of experience with Verint or comparable scheduling software
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook

Preferred Qualifications
-2+ years of experience with Hyperion Essbase or Avaya
-2+ years of experience with Verint or comparable scheduling software

Education
-High School Diploma
-Associates Degree preferred

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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