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Senior Technical Support Analyst - West Valley City, UT

11/20/2018Call Center
Job Location:
West Valley City, UT
Metro Area:
UT - Salt Lake City
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) Primary Responsibilities:Provide local and remote technical support for United Health Groups shared desktop applicationsAbility to lift up to 30 lbsEnjoys challenging troubleshooting situations and pays attention to detailsMust be a self-starter and able to work independently while being part of a decentralized team


Requirements:High School Diploma/ GED 3+ years of experience with PC operating systems including Windows 7, 8 & 103+ years of Desktop support experience 3+ years of Technology Support experience Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) Experience with MS Office (including Word, Excel and PowerPoint) Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred). Experience with service ticketing/tracking systems (ServiceNow preferred).Preferred Requirements:Bachelor Degree (or higher)Microsoft certificationsInformation Technology Certifications (such as CompTIA A+ or Network+) Positions in this function provide local and remote technical support to UnitedHealth Group’s computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation Call Center or customer service experienceMobile device support (Android) MAC support (iPad, iPhone) experience Wireless networkingPhysical Requirements and Work Environment:Ability to lift up to 30 lbsTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Key Words: Technical Support - PC operating systems- Windows 7, 8 & 10 - Desktop supportNetworking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
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