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Service Account Manager - Washington, DC & Austin, TX

07/12/2018Call Center
Job Location:
Washington, DC
Metro Area:
DC - Washington DC (Hagerstown)
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Healthcare isn’t just changing. It’s growing more complex every day.  Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are a vital part of their evolution. And that’s what fueled these exciting new opportunities.   Who are we? Optum360. We’re a dynamic partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.  If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work. Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing customers to ensure continued membership. Primary Responsibilities:Providing diagnostic support and ongoing technical project management within our Revenue Cycle workflow solutions. Triage, document and manage inbound requests, defects and provide ongoing technical maintenance.Communicate directly with clients in a professional manner to provide a high level of customer satisfaction and timely response. Devise creative solutions to accommodate technical challenges. Project management of all issues, collaborating with internal and external stakeholders.


Required Qualifications: Bachelor’s degree (or higher)1+ year experience in MS Word, Excel, and Outlook 1+ year experience in customer service, technical support, or call center environment Preferred Qualifications: Experience managing client facing communication and updatesExperience in handling escalated client concernsExperience in troubleshooting and triage technical requestsSoft Skills:Strong communication skills (written and verbal)Organized and detail oriented UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SMCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Telephonic customer service, Health, healthcare, technical support, project management
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