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Short Term Disability Claim Analyst - (Job Number: 1800005)

01/08/2018Call Center
Job Location:
Lake Mary, FL
Metro Area:
FL - Orlando
Company Name: The Hartford
Website:  Click to Visit
Short Term Disability Claim Analyst

Lake Mary, FL

(this position is not remote eligible)


Start Date: March 5, 2017


This is considered an entry-level position, requiring guidance and training.




  • Manages assigned caseload of disability claims for short- term disability
  • May manage long duration claims requiring annual recertification
  • Under close supervision, inputs claimant medical and demographic data Evaluates claimant eligibility; Develops plan to address disability obstacles and plans with claimants, attending physician and employer
  • Monitors medical condition of claimant, discusses return to work with employer Integrates individual rehab/return to work plans into ongoing medical treatment Monitors social security decisions and other disability income benefits
  • Decides payment period, follows up and monitors payment accuracy and timeliness
  • Follows plan to closure.
  • Typically reports to a Supervisor in a Disability Claims Operation



At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan, tuition reimbursement and more.




  • Passion to provide superior customer service required
  • Time management skills and ability to multi-task required
  • Effective communication skills both written and verbal required
  • Proficiency with MS Office applications preferred
  • Proficient ability managing daily call volume (average 30)
  • Call Center/Contact Center experience is a plus.
  • Strong ability to navigate multiple computer screens and software required
  • One year experience as service representative or successful completion of training program strongly preferred
  • Prior business/office experience a plus.
  • Strong math aptitude preferred
  • Bachelor's degree preferred Associate's degree also considered.
  • Ability to work full time 40 hours per week plus overtime required

Behaviors at The Hartford
(Behaviors at The Hartford are a part of the performance review process)
Deliver Outcomes Demonstrate a bias for speed and execution that serves our shareholders and customers.
Operate as a Team Player Work together to drive solutions for the good of The Hartford.
Build Strong Partnerships Demonstrate integrity and build trust with others.
Strive for Excellence Motivate yourself and others to achieve high standards and continuously improve.

Training Requirements: As a condition of employment you will be required to successfully complete a multi-week New Hire Training Course and upon completion obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. Training may also include up to 3 weeks of travel to another Hartford location in the U.S.  100% attendance is required during training. You should have no schedule conflicts during training.

*Once you apply online please be sure to monitor your email daily including spam and junk mail boxes for email correspondence from The Hartford.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

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