What you’ll be doing...
As our Social Media Chat Supervisor you will help shape our Social Media Care Team by developing strategies and utilizing your leadership skills to build and grow an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. Your team will be on the front lines by increasing our overall exposure through empowered engagement and industry leading speed of service.
What we’re looking for...
You thrive in a fast-paced dynamic environment where different challenges pop up all the time. People come to you with all their social media engagement questions because you have a knack for explaining the complex in simple easy-to-understand ways. You understand the impact that every interaction has on an organization. You have the ability to build customer loyalty and enjoy motivating others to achieve great results. You respond to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people.
You'll need to have:
Even better if you have:
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.