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Social Media Chat Supervisor

07/11/2018Call Center
Job Location:
Atlanta, GA
Metro Area:
GA - Atlanta
Company Name: Verizon
Website:  Click to Visit
Verizon

What you’ll be doing...

As our Social Media Chat Supervisor you will help shape our Social Media Care Team by developing strategies and utilizing your leadership skills to build and grow an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. Your team will be on the front lines by increasing our overall exposure through empowered engagement and industry leading speed of service.

  • Leading and motivating a team in a fast-paced innovating environment to provide premium online technical support and account services to our customers.
  • Managing the team’s performance by driving results, setting objectives and providing feedback, training and coaching.
  • Working in a highly collaborative environment to drive our brand and the social engagement operations of community initiatives.
  • Driving a positive brand image through empowered engagement with social media influencers, while ensuring our social media standards are met.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. People come to you with all their social media engagement questions because you have a knack for explaining the complex in simple easy-to-understand ways. You understand the impact that every interaction has on an organization. You have the ability to build customer loyalty and enjoy motivating others to achieve great results. You respond to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience leading a project and/or team in social media engagement.
  • Willingness to work on a shift-based schedule, including nights, holidays and weekends when needed by the business.

Even better if you have:

  • A degree.
  • Experience working with digital communities and engaging with social media influencers.
  • Strong project management skills, including the ability to think and lead complex initiatives.
  • Positive attitude, detail and customer oriented with great multitasking and organizational ability.
  • Ability to identify, track and analyze metrics relevant to technical support and/or social media.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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