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Specialty Pharmacy Customer Service Representative

03/15/2019Call Center
Job Location:
Orlando, FL
Metro Area:
FL - Orlando
Company Name: CVS Health
Address:
6251 Chancellor Drive
Orlando, FL
Website:  Click to Visit
CVS Health
Job Description
As a Customer Service Representative you will provide phone support, accommodates product and service information requests, schedules shipments of medication, and resolves complaints. Furthermore, you are responsible for recording call history in database and forwarding information to appropriate department for prompt follow-up and accurate and timely resolution. Some other critical components of this role include receive incoming phone calls from customers and satisfies requests, enters patient and case information into software system, answers inquiries, processes patient assistance requests, and provides callers with accurate, current information, and provide patients with accurate and current information concerning their shipments, application, prescription, or patient assistance programs. Also you will document customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues.

- Forwards issues to other departments and follows-up to ensure timely resolution
- Documents certain procedures and trains those who are required to perform such procedures
- Displays professional behavior, which aligns with company’s overall code of conduct and ethics
- Ensures the highest quality of care is provided and is in
compliance with federal, state, and local regulatory requirements and established departmental policies and procedures

Shift: Monday - Friday, 11:00 am - 8:00 pm

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

Required Qualifications
- High School Diploma or equivalent
- 6 months or more customer service call center experience
- 6 or more months working in either Microsoft Excel, Outlook, or Word

Preferred Qualifications
- CPR+ experience
- Knowledge of health care and health care systems to include PBM/Specialty Pharmacy
- Call center experience, preferably in a high-volume environment

Education
- High School Diploma or equivalent

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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