Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.
Content strategy is a key role in the success of Grainger's business, especially in the rapidly evolving online space. The Sr. Analyst, Content Strategy role is responsible for helping source, analyze, and synthesize critical customer and process information that will help the organization develop, articulate, communicate, and implement strategies to keep its customer experience as a leader in the market. This Sr. Content Analyst role is also responsible for helping ensure we meet a unified standard across multiple channels and that our multi product offering is properly represented and communicated to customers in our e-commerce platforms and offline channels. The position is accountable for analyzing our current content, identifying gaps and opportunities, making recommendations to bridge those gaps, and driving the implementation process.
The Sr. Analyst, Content Strategy partners with stake-holders and works with cross-functional teams across our Merchandising, Product Development, Supplier Management, Content Creation, and technical teams.
Principal Duties & Responsibilities:
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.