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Sr Credit Customer Service Representative - Call Center

01/04/2018Call Center
Job Location:
Hilliard, OH
Metro Area:
OH - Columbus
Company Name: Verizon
Website:  Click to Visit

What you’ll be doing...

Class begins 3/12/18

This position in the CORe team handles support functions from VZW Indirect, Direct, and Internet sales channels. The Sr. Representative position is responsible for handling inbound calls related to activations from consumer and indirect/direct channels. Activations support will consist of walking agents and consumers through the process of activating their device, walking them through the ESC IVR, and completing WFG and returns for agents. Account maintenance consists of assisting agents nationally when an account needs updating on a SSN/Fed Tax ID, or contract end date, reserving MTN’s in eTNI, and updating exceptions for I-Dial requests. Other responsibilities include processing internet, MSO, and Iconic portal fall out orders while also handling customer email inquiries related to Internet/extranet orders. The position’s emphasis will be on the understanding and following operational procedures for the Indirect, Direct, and Internet sales channels while providing excellent and accurate support to these channels. This position requires the interaction between all sales channels including Direct, Indirect, and Telesales. This position requires a high level of detail orientation with a high level of accuracy and proficiency in reviewing credit reports, risk assessment, and a strong knowledge of our website, Night, weekend and holiday hours will be required. CORe’s hours of operation are 8 AM – 3 AM EST. Center hours may vary.

What we’re looking for...


High school Diploma – Required – College Degree preferred

• Excellent verbal and written communication skills

• Able to work independently

• Strong interpersonal skills

• Knowledge of Verizon Wireless systems - Preferred

• Knowledge of VZW Products & Services - Preferred

• Detail oriented with a high level of accuracy

• Understanding of consumer and commercial lending practices and governing laws including the Fair Credit Reporting Act - Preferred

• Strong negotiation and analytical skills

• Ability to multi-task

• Friendly, positive attitude

• Energized by change

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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