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Supervisor Customer Service - Oldsmar, FL

09/27/2018Call Center
Job Location:
Oldsmar, FL
Metro Area:
FL - Tampa
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members. This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement. Primary Responsibilities: Coordinate and supervise daily/weekly/monthly activities of a team membersSet priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective actionCoordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.Impact of work is most often at the team level.

Qualifications:

Requirements:High School diploma / GED or higher 1+ years of Supervisory / Leadership experience 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Preferred Qualifications 2+ years customer service experienceSoft Skills: Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Supervisor, customer, service
 
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