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Supervisor Customer Service - Syracuse, NY

09/28/2018Call Center
Job Location:
Syracuse, NY
Metro Area:
NY - Syracuse
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.   Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities, but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.   This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.   Primary Responsibilities: Coordinate and supervise daily / weekly / monthly activities of a team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action


Required Qualifications: High School Diploma / GED 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications  Preferred Qualifications: 1+ years of supervisory / leadership experience 2+ years customer service experience Understanding of claims systems programming, specifically as it pertains to CPS  Soft Skills: Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product Must be a flexible person and willing to take on projects and different schedules Able to get along with others and act professionally Needs to work in a fast-paced environment Strong communication skills - (written / verbal) Able to streamline with processes and able to deal with change Able to ask questions and make decisions Solution oriented Have the ability and desire to mentor others Performs well with minimal supervision UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords:  UnitedHealthcare, UHC, UnitedHealth Group, UHG, Optum, UMR, CSR, team lead, trainer, leader, supervisor, customer service representative
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