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Supervisor Pharmacy Operations, Call Center - Flex Shift - Sugar Land, TX

01/13/2018Call Center
Job Location:
Sugar Land, TX
Metro Area:
TX - Houston
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.(sm) This teams function is to assist in creating / routing pharmacy orders through receipt, review and verification of members' prescriptions. In this role you will prep and scan documents, verify member data, and submit orders in computer system. You may contact members to validate data, request payment information, and establish priority of order. Flexibility is required. Must be able to work shifts within the operating hours of 6am-11pm, Mon-Friand 7am-6pm on Weekends is required. Occasional weekends will be required. Primary Responsibilities: Owns output at task level Work is generally limited to own function Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT Coordinates work activities with other supervisors Develops plans to meet short - term objectives Identifies and resolves operational problems using defined processes, expertise and judgment Decisions are guided by policies, procedures and business plan Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external) Conducts annual performance reviews for team members Participates in interviewing and hiring of new staff


Required Qualifications: Licensed Pharmacy Technician in the state of Texas High School Diploma or equivalent Nationally Certified Pharmacy Technician 3+ years of Pharmacy experience 2+years of management or supervisory experience 1+year of supervisory or management experience managing 15 or moredirect reports Customer Service experience Proficiency in Microsoft Office applications including Word, Excel, Outlook and PowerPoint Must be available to participate in overtime as needed, which may or may not require weekends Preferred Qualifications: Associates Degree or Bachelor's Degree Quality assurance and / or process improvement experience Previous experience in a call center environment Excellent presentation skills Report and data analysis skills Careers with OptumRx. Were one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. Youll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. Theres no better place to help people live healthier lives while doing your lifes best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Call Center Supervisor, Pharmacy Management, Pharmacy Technician, PHT, CPHT, Pharmacy Technician supervisor, mail order pharmacy, Healthcare, Sugar Land, Sugarland, TX, Texas
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