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Telesales Associate

01/23/2019Call Center
Job Location:
Lake Forest, IL
Metro Area:
IL - Chicago
Company Name: Grainger
Website:  Click to Visit
Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

The Grainger Telesales Campaign Associate is responsible for executing sales campaigns to customers over the phone. The TCA will be given a campaign objective and provided with a list of accounts that have minimal existing relationship with Grainger; the primary function of the TCA will be to call the customer to execute each campaign.  The customer base is exclusive to Grainger’s medium-sized customers, and the work of the TCA is important to growing Grainger’s sales and relationships with these customers. 

Position Responsibilities:

  • Job is an individual contributor and has no direct reports.
  • Initiate outbound sales calls (up to and beyond 100 per day) to Grainger customers to execute campaigns.
  • Execute campaigns designed to sell new programs, promote cross-category purchasing, and grow the customer contact base.
  • Understand campaign objectives, seeking additional information from Supervisor where needed.
  • Use judgment and problem-solving skills to navigate to appropriate customer contacts on each call.
  • Have effective customer conversations when executing campaigns.
  • Keep detailed tracking and reporting on campaigns in CRM system.
  • Use additional tools as provided.

Requirements:

  • High School Diploma or GED required, college degree preferred.
  • 1-2 years  of experience, with customer relationship experience preferred.
  • Cold calling, telemarketing experience required.
  • An assertive & persistent personality, high energy level and resilient character.
  • Strong communication skills, and the ability to quickly build rapport by phone with all levels of professionals.
  • Flexibility to quickly adjust to rapid campaign changes.
  • Strong desire to win and enjoyment of competition.
  • Ability to work effectively in a team environment.
  • Desire for coaching and personal growth.
  • High business ethics and integrity.

All candidates must demonstrate ability to:

  • Meet or exceed campaign metrics
  • Quickly change direction with each new campaign
  • Rapidly build knowledge of Grainger
  • Effectively communicate over the phone
  • Be open to coaching and feedback
  • Understand and use basic selling techniques: open, probe, presentation, over-coming objections

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

 
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