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Transportation Experience Manager - Baton Rouge, LA and Ridgeland, MS

06/19/2018Call Center
Job Location:
Baton Rouge, LA
Metro Area:
LA - Baton Rouge
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The objective of the Transportation Experience Manager is to work directly with the Health Plan staff to coordinate and oversee all transportation efforts for the Health Plan membership. This includes but is not limited to the selection of transportation vendors, dispatching transportation requests, being empowered to pull resources to solve transportation issues, working on processes to help improve the overall transportation experience for members and the Health Plan representatives. The Transportation Experience Manager will also work closely with the health plan staff and will be responsible for maintaining a high level of satisfaction amongst the site staff for the transportation services coordinated for their members.Primary Responsibilities:Data Entry of member trip requests into NMN’s transportation management systemRun scheduled reports for Health Plan staff, as well as upon requestTriage member satisfaction issues related to transportation and work closely with the NMN Team as well as the Health Plan staff to improve the member's experience going forwardWork through current processes in place to improve transportation satisfaction with Health Plan staff andLog, research, and document post grievance / complaint follow upLiaison between Health Plan, Members, Client Services Manager, and NMN Executive Staff


Required Qualifications:High School Diploma / GED (or higher)Experience using a computer, the internet, and Microsoft Office (Word, Excel, and Outlook) to create, copy, edit, send, and save documentsCustomer service experiencePreferred Qualifications:Member Services Call Center experience Bilingual with Spanish, KoreanSoft Skills:Must be able to work as part of a team and manage outside transportation vendorsMust be self-motivated and possess superior time management skillsAbility to work independently with minimal supervisionCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth, UHG, Transportation, Experience, Ridgeland, Mississippi, Baton Rouge, Louisiana
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