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1 Call Center Classroom Training - June 21-24, 2016 |Alexandria, VA
Join us for an interactive instructor-led classroom training for contact center professionals-featuring an intimate call center training environment ... ... more
ICMI
2 Call Center IQ is pleased to announce the 2016 Customer Experience Online Summit!
Customer Experience Online Summit, March 22 - 24, 12 p.m. - 3 p.m. EST, will empower you to deliver this efficient, effective, delightful, EFFORTLESS exper ... more
Call Center IQ
3 2015 Customer Experience Summit - An Online Event
Fueled by CCIQ's annual Customer Experience study and led by accomplished end-user executives and innovative marketplace thought leaders, the virtual ... ... more
Call Center IQ
4 (Reposted) Denver, CO Remote Working Master Classes Two sessions on July 19, July 20-21, 2016
Benchmark your remote working program returns and processes against industry leaders in virtually every business segment. Tap the largest talent pools ... ... more
Customer Contact Strategies
5 Remote working classes for virtual call center agents
Denver, CO Remote Working Master Classes - Three sessions on July 21, July 22-23, July 24, 2015 ... more
Customer Contact Strategies
6 2015 Call Center Week Conference and Expo - June 15 - 19, 2015 The Mirage, Las Vegas, Nevada
The agenda for this event is out. See how 4 days at this event will transform your call center. ... more
Call Center IQ
7 Latest trends in Site Selection and Economic Incentives.
With more than 15,000 workers employed in call centers, Site Selection Group takes a look at how one of the original nearshore destinations is doing. ... more
Site Selection Group, LLC
8 SQM's 16th Annual Call Center Industry Conference
SQM's 2015 Call Center Conference is about sharing FCR research and the top 10 FCR best practices which are based on award winning call centers. ... more
SQM
9 Whitepaper: Top 10 Contact Center Trends for 2015
Here are the top 10 trends that contact center leaders must understand and address this year. ... more
Fonolo
10 (Reposted) 2015 Remote Working Summit
20+ Speakers on Remote Work for Contact Centers, Support Functions, Enterprise - February 17-19 Dallas ... more
Customer Contact Strategies
11 The Future Contact Center Summit starts January 26-30 at the Omni Orlando Resort,
50 contact center executives in North America reveal their strategic investment plans emerging trends, customer needs, disruptive technologies, etc ... more
Call Center IQ
12 (Reposted) 2015 Call Center Week Conference and Expo - June 15 - 19, 2015 The Mirage, Las Vegas, Nevada
The agenda for this event is out. See how 4 days at this event will transform your call center. ... more
Call Center IQ
13 (Reposted) 10th Contact Centre Summit Canada - December 2-5, 2014
Discussions about the most pressing call center challenges and opportunities including emerging technologies, virtual agents, benchmarking and analytics. ... more
Call Center IQ
14 You’re Invited to the 2nd Home Agents & Virtual Contact Centers Summit
Taking place November 18 & 19 in Denver, the Summit will emphasize the unique benefits, challenges and solutions in taking advantage of home-based agents ... more
Call Center IQ
15 Announcing CaaS Small Center, Interaction Mobilizer and Bay Bridge Decisions
The Interactive Intelligence CaaS Small Center is a cloud-based contact center solution for organizations with between 10 and 50 contact center agents. ... more
Interactive Intelligence
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